Weeknotes 18/2022
Happy day of recieving a hundred of “deals” from brands you didn’t even realized you were subscribed to! I don’t believe in B***k Friday so…
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Is your interview process leaving good candidates behind?
And the one hiring practice I think all orgs need to start doing
Why are we so against service standards and assessments?
You’re not going to believe this but service standards and assessments are actually a *good* thing
Maybe government is a cool place to work
When I tell people I work for government, I expect a yawn, an eyeroll, a look of pity. I have an assumption that Government is not…
We need to rethink “word of mouth” culture in government
I’m currently listening in on some interviews in which we ask various BC government employees how they find the information they need to do…
Weeknotes 17/2022
A week that’s been frosty and sunny, quiet and hectic.
I’m a service designer and I’ve never done co-design — here’s why
Spoiler alert: we need to create the conditions to do this work properly