Mar

The word 'efficiency' is everywhere in government right now. But what does it actually mean? The concept feels fuzzy to me—poorly defined and open to interpretation. So, I decided to sketch it out and visualize what it looks like in my work. As a service designer, I

🗓️ What happened * I worked on some health-related projects: I made small progress on some of my ongoing projects, including re-scoping one stream of work into something more impactful and interesting and running a couple of user research interviews. Then I got looped into one very urgent, very interesting, very impactful

Why being humble is a trait that's too overlooked and underrated "I am going to begin with the value of humility, and by admitting that I have much to be humble about.... Over my long career, I have made many mistakes, and I will make more, but

* side note, I wrote this in March but once had issues with publishing * March was busy and fun, but mostly busy. I worked on interesting things and had little time to look up. Here’s a look at how my spring has started: What happened * I've been wrapping

**I wrote this in February, I swear, but I forgot to hit publish! In case that is any indication of how my month has been What happened * The big thing that happened this month was a visit to BC Gov from Lou and Sarah from School of Good Services. I