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Why? because you are not some business robot Standard disclaimer: The views and opinions expressed on this blog are my own, speaking as a individual, and do not reflect the views of my employer or any affiliated organizations. This does not reflect a specific situation. Step 1 Listen, but like

Disclaimer: I'm sharing these thoughts only as an individual. What I say isn't a reflection (or assessment) of my employer in any way. I'm not involved in or affected by the decision or story mentioned, and my interest in this is solely as a

This is a few days late because my youngest and I were struck down with a nasty stomach flu last week and I still haven't bounced back completely. Anyway, here's what's been happening in my world lately.... My team got re-orged again (second

The word 'efficiency' is everywhere in government right now. But what does it actually mean? The concept feels fuzzy to me—poorly defined and open to interpretation. So, I decided to sketch it out and visualize what it looks like in my work. As a service designer, I

🗓️ What happened * I worked on some health-related projects: I made small progress on some of my ongoing projects, including re-scoping one stream of work into something more impactful and interesting and running a couple of user research interviews. Then I got looped into one very urgent, very interesting,

Why being humble is a trait that's too overlooked and underrated "I am going to begin with the value of humility, and by admitting that I have much to be humble about.... Over my long career, I have made many mistakes, and I will make more, but